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FAQ's

1. Who are Hatton Watches?
Hatton Watches is a private UK company based in London's World famous Jewellery Quarter, Hatton Garden. Hatton Watches has over over 40 Years experience in the high quality watch industry and customer service.

2. Where are Hatton Watches made?
Only the very best components are used to manufacture Hatton Watches and are sourced from various parts of the World. Our quality watch straps are sourced from Italy and Germany, movements are supplied by Citizen and the watches are assembled in Europe.

3. Do Hatton Watches come with a warranty?
Yes, all Hatton Watches come with a 2 year International Warranty from the date of purchase.

4. Do Hatton Watches come with papers?
Yes, all Hatton Watches papers showing date of purchase and serial number.

5. Do Hatton Watches come with a box?
Yes, all Hatton watches come in a hand made wooden presentation box. A picture of the box can be viewed within the product details.

6. Do you offer refunds
Yes, if for any reason you would like to return your purchase, you can do so following our return policy here.

7. How much is delivery?
Please see all delivery details here.

8. Are Hatton Watches water resistant?
Yes, Hatton Watches are water resistant. Please see product details for specific details.

9. What does Chronograph mean?
A chronograph watch is a timepiece with a stopwatch function built in to the movement. The mechanism is used to measure elapsed time, where the precise length of time needs to be known.

10. What movement do Hatton watches have?
Hatton watches use a Miyota movement, supplied by Citizen. Please visit this page for more information. Hatton Movement

11. Do Hatton Watches come with instructions?
Yes, instructions on how to operate Hatton Watches are included.

12. Can I change the strap?
Yes, the watch strap on a Hatton Watch can be changed. Please check the strap size within the product details for the correct width, for example 22mm.

13. How do I replace the battery?
Any watch repairer can replace the battery, however if you'd like to return the watch to us we'll be happy to do it for you.

14. Can I pay in instalments?
Yes, you can spit the payments into 3 interest-free instalments. Simply select Klarna at the checkout.